Integration with BSS Systems and Development of Web Portal – Success Story

A comprehensive web portal designed for telecom enterprises, offering real-time data access, seamless service management, and secure account control. It integrates with backend systems to improve transparency, enhance efficiency, and optimize the user experience in managing telecom services.
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The client needed a comprehensive system to manage customer services, including purchasing minute bundles, service packages, and electronic recharges. To meet this need, the system had to integrate with Business Support Systems (BSS) while ensuring customers could access all services through an intuitive web portal.

A key challenge was guaranteeing seamless integration of backend services, such as transactions, billing, and recharge functionalities, with the BSS. At the same time, the system needed to provide end-users with a smooth and user-friendly experience.

The primary goal was to develop a robust, scalable system that streamlined customer transactions, worked efficiently with existing BSS systems, and empowered customers to manage their accounts and services directly through the web portal.

Key Challenges

Real-Time Transactions

The system had to process customer transactions in real-time, ensuring immediate updates to account balances and service statuses.

BSS Integration

The system needed to integrate multiple services, including package purchases, recharges, and payments, into the client's existing BSS infrastructure to ensure consistency in billing and customer management.

Web Portal Development

A user-friendly, secure web portal was required to give customers easy access to all services and account management functionalities.

System Scalability

The system needed to handle high transaction volumes and be scalable to accommodate future growth.

Innovative Solutions

We developed a comprehensive system that integrated the client’s BSS with a new web portal, providing customers with a seamless and intuitive way to manage their services and make real-time transactions.

Java and React for Web Portal

The web portal was developed using Java for the backend and React for the front end. This allowed us to create a dynamic and responsive interface where customers could easily manage their services, view their balances, and make payments or recharges.

MuleSoft ESB for Integration

We used MuleSoft ESB (Enterprise Service Bus) to integrate the various services, such as package purchases, recharges, and payments, with the client's existing BSS. This ensured that all customer transactions were processed accurately and in real-time.

Shell Script for Backend Automation

Shell Scripts were used to automate backend processes, such as handling batch recharges and scheduling updates for customer account balances. This helped streamline system operations and ensure consistent performance.

PostgreSQL for Data Management

The system used PostgreSQL to manage customer data and transaction records, providing reliable storage and fast data retrieval.


Core Technologies

  • MuleSoft ESB: Enabled seamless integration between the clients’s web services and the BSS infrastructure, ensuring real-time processing of customer transactions.
  • Java and React: Provided a robust backend and a dynamic front-end interface for the web portal, delivering a smooth user experience.
  • PostgreSQL: Managed customer data and transaction histories efficiently, ensuring reliable performance even under high loads.
  • Shell Script: Automated critical backend processes, improving system performance and reducing manual intervention.

Results and Impact

Real-Time Transaction Processing

The system enabled customers to make real-time transactions for package purchases, recharges, and payments, ensuring that account balances were updated instantly.


Improved Customer Experience

The web portal provided a user-friendly interface where customers could easily manage their services, view usage, and make payments without needing to contact customer service.

Seamless Integration

The integration with the client’s BSS ensured that all customer interactions were accurately reflected in the backend systems, improving billing accuracy and customer satisfaction.

Scalability for Future Growth

The system was built to handle high transaction volumes and was scalable, allowing the client to accommodate future customer growth without significant changes to the infrastructure.

In short,

The end-to-end system transformed customer service management by integrating recharge, billing, and transaction functions with existing BSS systems. This solution provided users with a smooth experience through the web portal while enhancing the client’s scalability and operational efficiency.

Additionally, the robust platform enabled centralized and transparent management. It empowered users to fully control their services, simplifying processes and improving overall satisfaction.

If you want tailored solutions to enhance your service management and elevate the customer experience, reach out to us. Let us help you drive efficiency and success for your business.

Check out our services page.

Xideral Team

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