Optimize Your Telecom Services with a Web Portal for Enterprise Clients – Success Story

A comprehensive web portal designed for telecom enterprises, offering real-time data access, seamless service management, and secure account control. It integrates with backend systems to improve transparency, enhance efficiency, and optimize the user experience in managing telecom services.
Woman viewing an interactive telecommunications dashboard with real-time data and graphs.

Web Portal for Managing Telecom Services and Enhancing User Experience

Telecom services management required a web portal to allow enterprise telecommunications users to manage various services, such as account balances, voice, SMS, and data usage. The portal needed to provide the ability to review invoices and manage number portability requests. It also had to offer an interactive, real-time dashboard for visualizing consumption patterns and accessing all related services seamlessly.

Additionally, the portal had to integrate with existing backend systems, ensuring data consistency and smooth operations.

The goal was to provide a powerful, user-friendly platform to manage telecom services, improve transparency, and streamline account management.

Key Challenges in Developing the Web Portal

Real-Time Data Visualization

The portal needed to provide real-time access to usage data and invoices. This ensured that clients could monitor their accounts and services without delays.

Complex Data Integration

The system had to integrate multiple data streams, including billing, service usage, and number portability, into a unified platform. This provided a seamless user experience.

Security and Access Control

Given the sensitivity of the data, the portal needed robust security measures. This included role-based access control to ensure that only authorized users could view or manage certain services.

Customizable Reporting

Clients required the ability to generate custom reports based on their specific needs. These included consumption by day, week, or month, and the ability to filter the data accordingly.

No Test Data Available

For the implementation stage, no data was available for mass testing. This presented a challenge, as this data was necessary to test more than 50% of the web portal.

Innovative Solutions

We developed a comprehensive web portal that provided Oracle’s enterprise clients with real-time access to their web portal. It offered customizable dashboards and seamless integration with backend systems.

Angular and Redux for Front-End Development

We used Angular and Redux for the front-end. This provided a dynamic, responsive user interface, where clients could easily navigate through services, visualize data, and generate reports. The dashboard offered real-time updates on voice, SMS, and data consumption.

SQL Server and Oracle RDBMS for Data Management

The system used SQL Server and Oracle RDBMS to manage client data and service information. This ensured high performance and reliability in processing large volumes of data.




.NET Core for Backend Integration

The backend was developed using .NET Core, enabling smooth integration with Oracle’s existing systems. These included billing and customer management systems. This ensured that the data displayed on the portal was always up-to-date and consistent across all platforms.


Custom Reporting Tools

We implemented customizable reporting features, allowing clients to generate detailed reports on usage patterns, invoices, and service performance. They could filter data based on specific time frames or usage metrics.

Security and Access Control

The portal included advanced security features, such as encrypted communication and role-based access controls. These ensured that only authorized users could access specific sections or perform certain actions.

AI Generated Data

AI was used to generate millions of test data records. This allowed functionality and stress testing, even though the client did not yet have data in their database. It prevented delays in testing and ensured that the web portal was completed on time.

Core Technologies Powering the Portal

  • Angular and Redux: Provided a dynamic front-end interface that allowed for real-time interaction with data and seamless navigation.
  • .NET Core and .NET Framework: Powered the backend, ensuring efficient data processing and integration with existing Oracle systems.
  • SQL Server and Oracle RDBMS: Handled data management, ensuring quick retrieval of usage data, invoices, and other critical information.
  • Custom Reporting Tools: Enabled clients to create and download custom reports for detailed analysis of their service usage.

Results and Impact

Enhanced Client Experience

The user-friendly, responsive design improved client satisfaction by making it easier to manage telecom services and view account information in real time.



Real-Time Data Access

Clients could monitor their voice, SMS, and data usage instantly. This helped them make informed decisions about their service usage and adjustments.

Increased Security

Role-based access controls and data encryption ensured that sensitive client information remained secure.

Customizable Reporting

The ability to generate customized reports allowed clients to gain deeper insights into their usage patterns and service performance, improving decision-making.

In summary, the development of the Web Portal marked a transformative step in enhancing enterprise telecommunications management. By addressing key challenges such as data integration, real-time access to services, and secure account management, the platform not only optimized operational efficiency but also significantly improved user satisfaction. The innovative solutions implemented provided seamless service management and greater transparency, helping businesses take control of their telecom services like never before.

If you’re looking to achieve similar results and enhance your telecom services with tailored solutions, don’t hesitate to reach out. We’re ready to collaborate and show you how we can revolutionize your telecom strategy, optimize service management, and boost your operational efficiency!

Check out our services page.

Xideral Team

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